In a bold and somewhat desperate move, Delta Airlines has fired their entire customer service team. Rumors of bankruptcy and rising oil prices have caused many investors to begin selling their stock. In an attempt to divert bankruptcy, Delta has begun a round of layoffs, starting with their customer service department. What does this mean to you, the consumer? It means that you should not expect to see any smiles from the Delta team. If your flight gets delayed, and lets face it, lots of them do, then you can expect perfunct but generally useless answers from the Delta employees. When you ask to speak to a supervisor or manager, you can expect to be told that there is no one else available. This is because any of the polite, useful people who used to work for Delta are gone now. If you are among the unlucky who will have to stay overnight due to Delta’s incompetance, then you can expect an expired voucher that means if Delta had managed to land their flight an hour earlier, then you would have only had to pay a flea-infested hotel twice what it is worth, instead of three times. This most current round of layoffs does not appear to be the end of Delta’s troubles. Rumors have it that Delta plans to begin replacing friendly flight attendants with cheaper, angrier ones. In the near future you can expect peanuts to be pelted at your head during the flight - and don’t expect a party cup of ice with a splash of soda with that.
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